Showing posts with label retail. Show all posts
Showing posts with label retail. Show all posts

Monday, February 9, 2015

Flipping Channels

Have you ever had so much going on in your head that you can't organize it enough to articulate what you are thinking? Like flipping channels so fast on the TV that you don't actually see anything but you take in a little of everything? That's the problem I'm having lately and why I didn't post the last three days. There's so much I'm thinking about that I couldn't find what I wanted to say. So, here's a bullet point list of what I'm thinking about and hopefully I'll be able to expand on the list later:

  • Why is Fifty Shades of Grey such a worldwide phenomena when, first of all, it is terribly written and, secondly and more importantly, not romantic at all but a glorification of domestic violence? Why is Anastasia supposedly seen as an empowered woman when really she is a victim and a doormat?
  • Why do we as consumers hold so little value for the people who create what we consume? I'm sure you've noticed that most people in retail and food service seem like they hate their lives. The reason for that is that they've totally lost faith in humanity.
  • Why do so many people drive like they own the road and cause risk to my life and sanity?
  • I honestly believe Batman could take Superman (and really any of the other heroes) in a fight and barely break a sweat.
  • And why is it that, as a child, I fought bedtime so hard. What was my deal? Bedtime is the unsung hero of my life.
So, there are a few little snippets from my brain. I'll be back tomorrow with more cohesive thoughts. 

Thursday, February 5, 2015

Not Always Right

Here's what I will never understand: rude customers. Especially the customers who come in and, after I greet them, order their "grande vanilla latte
as fast as you can. I'm running late." And then they proceed to be rude when they don't have it one minute later. Here's my question, well, four questions actually: 1. If you're running late, why did you put yourself on someone else's time? 2. Why do you think it's okay to be angry when someone else's time doesn't match yours? Did you not notice the line in front of you when you walked in? Do you not understand how lines work? The people in front of you get their drinks first. And, though we are working as fast as we can, we are still only human and only have two hands.
I understand that I work in customer service so, therefore, it is my job to serve people. But, personally, I don't think this gives anyone the right to be rude to me or my coworkers. I am not less important than you since I am on the other side of the counter. I didn't make your drink hot when you wanted it iced just to spite you, it was a mistake. This doesn't give you the right to yell at me or treat me like I am stupid. I respect your time, I'm not lollygagging. The real kicker is, if I treated my customers the way most of them treated me then I would get fired. How is that okay? I want to know how "the customer is always right" if the customer is being abusive of the people who are serving them?

Saturday, January 31, 2015

Uncommon Courtesy

What happened to common courtesy?
I work in the food service/retail industry and it's always so surprising to me how entitled and rude people can. If the line is a little too long, I need them to repeat something more than once, or there is even a touch of foam on their no foam latte people go through the roof. They are rude and insensitive to the people who are still learning and treat them like their stupid. There is a lot to learn working in this industry and it's hard to keep up at first. But why is that a legitimate reason to talk down to someone and treat them like they aren't your peer?
Also, between the last two stores in which I have worked, I have become very familiar with no-call-no-shows. What is that? Or quitting with no notice. I just don't understand. It makes sure you won't get a favorable referral from your manager, hurts people who have come to be your friend, and makes you non-rehirable with the company on which you bailed.
There are nice, respectful customers, too. They are the ones for which I stay in this industry. The ones who become your friends, who ask about your life and are actually interested, and who don't care that the drink they wanted iced was accidentally made hot. If there were more people like them in a the world, it would be a better place.